Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Fill out contact forms or request information
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Communicate with us via email, phone, or social media

This information may include:

• Full name and contact information (email address, phone number, mailing address)
• Company name and business information
• Job title and professional details
• Payment and billing information
• Marketing preferences and communication choices
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Click-through data and interaction patterns
• Cookies and similar tracking technologies (see Cookie Policy below)

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (when you interact with our content)
• Business partners and service providers
• Publicly available sources and databases
• Marketing and analytics platforms

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Service Delivery and Communication

• Providing, maintaining, and improving our marketing services
• Processing transactions and managing your account
• Responding to your inquiries and providing customer support
• Sending service-related notifications and updates
• Communicating about projects, campaigns, and deliverables

2.2 Marketing and Personalization

• Sending promotional materials, newsletters, and marketing communications (with your consent)
• Personalizing your experience and content recommendations
• Conducting market research and analyzing customer preferences
• Creating targeted advertising campaigns

2.3 Analytics and Improvement

• Analyzing website usage and user behavior
• Improving our website, services, and user experience
• Developing new features and services
• Testing and optimizing marketing strategies

2.4 Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud, security threats, and illegal activities
• Enforcing our terms of service and policies
• Resolving disputes and addressing legal claims

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Payment processors and financial institutions
• Analytics and advertising services
• CRM and project management tools
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and the choices you may have regarding your information.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Investigations of potential violations of our policies
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Analyze traffic patterns and improve functionality
• Deliver personalized content and advertisements
• Measure the effectiveness of our marketing campaigns

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your choices and personalize your experience

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest (SSL/TLS protocols)
• Secure server infrastructure and firewalls
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and security practices
• Incident response and data breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature and duration of our business relationship
• Legal, regulatory, and compliance obligations
• Tax and accounting requirements
• Dispute resolution and legal defense needs
• Legitimate business interests and operational needs

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, commonly used format
• Request transfer of your data to another service provider

7.2 Correction and Update

• Update or correct inaccurate or incomplete information
• Request changes to your account details and preferences

7.3 Deletion and Erasure

• Request deletion of your personal information (subject to legal obligations)
• Request erasure of data that is no longer necessary

7.4 Opt-Out and Withdrawal

• Opt-out of marketing communications at any time
• Withdraw consent for data processing (where applicable)
• Disable cookies through browser settings

7.5 Objection and Restriction

• Object to certain processing activities
• Request restriction of processing in specific circumstances

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

AI Trade Labz is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection
• Privacy Shield certification (where applicable)
• Binding corporate rules and data processing agreements

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact us at [email protected]

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectification, and erasure
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes consent, contractual necessity, legal obligations, and legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or website notification
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.